Back office team gets creative and fixes compatibility issue with online form
Back Office, Research Capabilities, Out Of the Box Solutions:
About Client:The client was representing a medical marketing communications company from the Midwest region of the United States.
Challenge:The client wanted to improve the customer experience while filling the online forms. Several users were unable to use the client’s interactive PDF form that was available on the website. The client had approached numerous service providers for an appropriate solution but was unable to find a suitable provider.
Solution:Kensium, as it does always, went deep into the roots of the problem and conducted a thorough research on Adobe options. The web research revealed that the web form works well with higher versions of Adobe but not with the lower versions. It was identified as a compatibility issue between versions. The client assigned the task to Kensium to design an interactive web form which works well with all versions of Adobe Reader. Kensium’ s litigation back office team conducted a second round of analysis and came out with a solution the very same day.
Results:The client was extremely pleased that Kensium was able to research the issue and install the solution on the same day for a problem that had existed for several months.Kensium combined "out-of-the-box" thinking with our ability to perform research and application development to resolve issues that go beyond litigation support services.
About Us: Kensium is an end-to-end global solutions provider of IT and Knowledge Process Outsourcing services.
Our business objectives are to:
- Enhance client's business
- Reduce cost of doing business
- Improve customer satisfaction
Kensium's focus lies in its core values of Knowledge, Effectiveness, Novelty, Speed, Innovativeness, Uniqueness and Management. This allows our clients to focus on their core strengths. Our success is measured by our strategic relationship with all our clients. We believe that each client is unique and so are their requirements. We develop customized business process outsourcing solutions for individual businesses.