Foreign Language OCR and Coding
Foreign Language Coding, OCR Services and Translation Services:
About Client: The client is a leading provider of litigation support services and healthcare revenue cycle management solutions in the United States.
Challenge: The client in this case had a unique challenge with a litigation document collection where all the input images were in foreign language and the client wanted the coded database in English. The client approached Kensium BPO whom they always trusted to be the partner, one who invents ideas and addresses every new situation innovatively.
Solution: Kensium deployed a combination of its services to address the uniqueness of the project. The process started with conversion of scanned images to text by running OCR (Optical Character Recognition) engine. Kensium then deployed industry leading ‘Translation software’ to convert Spanish text to English text.
The next tricky process involved an operator identifying document breaks by referring to both Spanish image and its translated text. The coding was not different and the coders and QCs had to refer Spanish image for information location. Furthermore, to assess the coding specifications relevance, the team had to follow the English text.
Results: The efforts involved were huge but Kensium ultimately delivered what the client wanted. Apart from this, Kensium demonstrated its ability to “Think differently” and its eagerness to innovate and address the not so common requirements of litigation support industry. This project saw application of OCR technology and Kensium’s language translation capabilities in European and Asian languages. Kensium’s ability in identifying and joining different pieces of a puzzle helped solve the foreign language coding problem.
About Us: Kensium is an end-to-end global solutions provider of IT and Knowledge Process Outsourcing services.
Our business objectives are to:
- Enhance client's business
- Reduce cost of doing business
- Improve customer satisfaction
Kensium's focus lies in its core values of Knowledge, Effectiveness, Novelty, Speed, Innovativeness, Uniqueness and Management. This allows our clients to focus on their core strengths.Our success is measured by our strategic relationship with all our clients. We believe that each client is unique and so are their requirements. We develop customized business process outsourcing solutions for individual businesses.