Remote Coding of Patents
High Value Services (Beyond Coding), Remote Coding, Extra Skills, Interaction with Client for Project Understanding, And Coordination with Kensium BPO Team.
About Client: Our client, a leading provider of patent risk solutions, helps corporations manage their exposure to patent litigation.
Challenge: The client approached Kensium BPO looking for our help in analyzing patents: the subject product, the subject method, and identifying the infringed patents. The scope also involved remote coding by accessing the client’s desktop application through secured VPN connection. Finally, the client needed a quick turnaround. This challenging assignment had batches where each batch of 500 cases had to be researched in 5 days!
Solution: Kensium's IT team coordinated with the client’s IT team and established a secured VPN connection from the coding operations to the desktop application. As the scope involved patents, Kensium assigned its best resources (QC and above) to this project to ensure a comprehensive understanding of the product/process in question. We made sure our team had the necessary analytical skills and ability to understand the legal terms in the patent documents. We analyzed, searched and coded as many as 100 fields per case.
To ensure the highest level of quality for the coded documents, Kensium took an innovative approach to develop an intermediary coding platform. This platform allowed for another level of quality control before passing all the coded information to the client application.
The client was very pleased with the results and the quick turnaround. This client continues to work with Kensium on similar challenging projects.
Results: This project showcases Kensium BPO' technical competency and our ability to go beyond a litigation coding provider to a solution provider that can successfully deliver challenging projects. Our business analysts were able to gather and understand the attorneys’ requirements and come up with a creative design that met the client needs. At the same time our database administrators and developers built a custom application to ensure the quality and security of the data.
About Us: Kensium is an end-to-end global solutions provider of IT and Knowledge Process Outsourcing services.
Our business objectives are to:
- Enhance client's business
- Reduce cost of doing business
- Improve customer satisfaction
Kensium's focus lies in its core values of Knowledge, Effectiveness, Novelty, Speed, Innovativeness, Uniqueness and Management. This allows our clients to focus on their core strengths.Our success is measured by our strategic relationship with all our clients. We believe that each client is unique and so are their requirements. We develop customized business process outsourcing solutions for individual businesses.