SEAMLESS REAL ESTATE TITLE SUPPORT SERVICES
Our Client was looking for a Title Support Services provider that could efficiently handle rising mortgage volumes and help them meet deadline compliance standards. Kensium BPO was contacted by the Client to assist with real estate Title Support Services for lenders needing accurate details on the history of properties. Information on the property’s buyers and sellers as well as previous transactions, liens and restrictions were to be gathered quickly in support of pending loans.
About our Client: Based in Georgia, our Client is a recognized service provider rendering real estate title needs to lenders. They deploy expertly trained mortgage processors with a superior commitment to quality for almost 30 years. With the most experienced examiners, our Client offers accurate and timely Title searches and related services to mortgage lenders.
By the Numbers:
- Over 350 orders are submitted and processed daily
- All orders received are completed within 3 to 6 hours of receipt
- Processors work on a 24/7 basis for ultimate flexibility
Challenge: The Client contacted us with an urgent need to strengthen their Mortgage Title Support Services as the real estate was heating up rapidly. With the boom in the industry taking hold, they needed an experienced team to assist with document status searching & retrieval, commitment preparation, data entry, Title plant development, and maintenance to serve their customers within established guidelines.
Solution: Issues concerning Mortgage Title can be complex, requiring deep knowledge and understanding of industry requirements. Failure to grasp all aspects can lead to lost revenue and opportunities. Kensium BPO’s panel of Mortgage support experts collaborated with the Client to develop a comprehensive workflow consisting of document transfer terms, search requirements, commitment typing and output requirements through successive consultations with the Client. Following a rigorous offline testing phase, access to the live record management portal was provided and work initiated adhering to a 4-6 hour submission SLA.>
Results: Over a period of one week, the processors executed every step of the project plan as agreed through the queue management system and process flows, culminating in successful adherence to the 4 - 6 hour SLA. Taking advantage of the time difference, files were processed in the US 3rd shift by our processors and the orders were submitted overnight. In the first month, Kensium BPO was able to submit 350 orders on a daily basis, and continues on to this day.